FAQs

General


The Milkdrop cushion is designed to last the entire breast pumping journey, rather than for single-use throwaway product. It is made from 100% silicone and free from BPA, plastic, sulfate, palm oil, additives or lubricants. We manufacture locally. We use biodegradable mailer bags, and recycled and recyclable packaging. We have set up a circular product lifecycle, where we collect your used cushions for recycling into new products. We always want to improve. Please contact us at hello@milkdroppumps.com if you have any suggestions or opportunities for us to improve.


Please don’t hesitate to contact our support team at support@milkdroppumps.com or text us at 0474 124 828. We’d be grateful to hear from you to see how we can help.


If you’ve ordered and paid for the cushion but have changed your mind, please contact us at support@milkdroppumps.com to arrange a refund.


Every woman is different. We have a 30-day risk-free trial period. If you are having trouble with the cushion for any reason, please contact us at support@milkdroppumps.com. We would like to understand more and may have some tips that will help, but we will also arrange a return and refund, hassle-free. Please return the cushion washed and the packaging intact.

Safety


The cushion is 100% medical-grade silicone. It is BPA and plastic-free. The silicone cushion is made with no lubricants or additives and is strictly tested for safety for you and for your baby.


The cushion is Australian designed and owned, and is manufactured in a medical-grade facility in Melbourne.


Yes. The cushion is designed to be gentle on your skin, even with cracked nipples. It is made from 100% medical-grade silicone, is BPA and plastic-free and no lubricants or additives are used in manufacture.

As a Class I medical device registered with the TGA, we have a strict quality control and testing program. The cushion is made in Melbourne and complies with international medical-device manufacturing standards. We have routine toxicology testing on our packaging too.


Yes. In addition to the quality control standards mentioned above, the silicone is also tested to the FDA food safe standard and is appropriate for your baby to drink, even if milk comes into contact with the cushion.

Using the cushion


See this instruction video. Stretch the cushion onto your Medela, Spectra, Philips Avent breast pump flange, hooking the lip of the cushion over the edge of the flange. Make sure it is nice and snug all the way around. You may need to remove existing inserts out of the head beforehand. Before you remove, make sure any milk that has collected in the ridges is tipped back into the bottle. Then, just peel the cushion back off the rim. 


Wash before use in warm soapy water, rinse in drinking-quality water and air dry on a clean unused towel. You can also pop it in the dishwasher, sanitise in steam or boiling water. You can follow more detailed instructions from the FDA website on how to clean breast pumps. If you are using the cushion in a clinical setting, you can sterilise as part of your hospital or clinical systems. See here for more details.


The cushion is designed to last as long as you are using your pump (per baby).


Keep it in a cool, dry location, away from sunlight. We’ve included a food-grade stainless steel tin and silicone lid for you to store it between pumps and washing.


The cushion is designed to last as long as you are using your pump (per baby). When you are ready to finally put the pump in cupboard (yay!), your options for disposing the cushion are:

Return it to us so that we can recycle it. Medical-grade silicone isn’t recyclable in your typical council recycling plant, but we can recycle them once we have enough together. If you’d like to do this, please contact us at support@milkdroppumps.com, and we’ll arrange to collect it.Gift to a friend. Probably a close friend!Throw it out. Medical-grade silicone is very stable and won’t leach chemicals or break down and cause environmental issues like plastic. However, landfill is never ideal.

Troubleshooting


First, check your pump type is compatible with Milkdrop - Medela, Spectra, Philips Avent and Elvie. Second, remove any existing inserts out of the pump head beforehand. This is usually only an issue with Philips Avent. Third, stretch the cushion onto your pump by holding the pump firmly in one hand, hooking the cushion over the head, and working your way around. You can stretch the cushion quite far without damaging it. Check out this instruction video. If you’re using an Elvie, the cushion doesn’t fit around the whole pump head, simply place it inside the pump head lining it up with the nipple hole, and place the whole thing on your breast. If you’re still having trouble, please contact us at support@milkdroppumps.com.


Every woman is different. You may notice that the hole in the cushion is far smaller than most pump heads. This is to protect your areola from being sucked into the pump shaft. The cushion should feel snug against your nipple, and might even press against the sides slightly, which is ok (as long as it’s not painful). If your nipple doesn’t fit at all, or if you’re having pain, please contact us as soon as you can at support@milkdroppumps.com. We may be able to help, and if not, we will arrange a refund through our 30-day risk-free trial policy. We will have a cushion which has a wider nipple hole available in June.


Because the cushion acts as a shield against the suck of the pump, you won’t feel the tugging and pulling you normally feel from the pump quite so intensely. Give yourself some time and try to relax. You may be surprised how much milk you do collect. If you’re still struggling to get a letdown at all, or finding that you’re collecting far less milk, then read through the next question, and contact us at support@milkdroppumps.com. We may be able to help, and if not, we will arrange a refund through our 30-day risk-free trial policy. We will have a cushion which has far less bulk and a wider nipple hole available in June.


Check that the cushion is fitted on the funnel nice and snugly, with no gaps.Try increasing the suction two or three notches - don’t do this if it hurts.Take a deep breath and try to relax. Some women tell us that they don’t feel like they’re collecting milk at all, because there isn’t the harsh tugging sensation, only to find after a few minutes to their surprise that there’s plenty of milk in the bottle. You don’t need to be in discomfort to collect milk.Take the cushion off just to get letdown, and then place it back for the rest of the pumping session.If you’re double pumping using a bra, try pumping just on one breast, and massage your breast while you pump.

If these aren’t working for you, please don’t hesitate to contact us at support@milkdroppumps.com. We may be able to help, and if not, we will arrange a refund through our 30-day risk-free trial policy. We will have a cushion which has far less bulk and a wider nipple hole available in June.




Yes. You may see some milk pooling in behind the cushion. This is ok, and part of the design. When you are finished, just tip the pump head slightly to drain the milk from the cushion before you peel it off. The cushion is made from 100% medical-grade silicone, is BPA and plastic-free and no lubricants or additives are used in manufacture, so any milk that comes in contact with the cushion is appropriate for your baby to drink.

Orders, shipping and payment


Of course, please contact us as soon as possible at support@milkdroppumps.com so that we can change your address before we ship.


Please contact us at support@milkdroppumps.com to check if your order was placed and its status.


You should receive notifications by email when your order has been packed, is on route, and has been delivered. Please contact us at support@milkdroppumps.com if you haven’t received any notifications on your order, or if you’d like to update or cancel.


Oh no! Please contact us at support@milkdroppumps.com


We accept Visa, Mastercard, Amex and Paypal.


Each box contains:

1 x milkdrop cushionstainless steel and silicone lid food-grade storage containerreusable boxinstructions

Partnerships


Of course! We are always eager to meet people with high quality products and brands who share our values for collaborations. Contact our team at hello@milkdroppumps.com. We’d love to hear from you!



Yes! Please contact us at hello@milkdroppumps.com

For Clinicians


Preliminary observations from our pilot indicate that lactating women perceive lower levels of pain, redness and swelling in the nipple, and higher levels of comfort when using the cushion on their existing pump. Most women perceive that they collect the same or more milk when using the cushion on their existing pump. However, 25% of women see a reduction in volume collected. We are developing a cushion specifically for these women, which will be available in June. We will release a detailed report on our pilot outcomes shortly, noting that the pilot observations have not yet been validated with a broader trial.


We have not yet registered with medical device regulators outside Australia, but plan to soon.


The cushion is 3-4x softer than existing breast pump cushions and over 10x softer than existing breast pump heads. The Milkdrop cushion measures 10A on the Shore Hardness scale measured with a durometer. Most breast pump heads inserts or cushions measure between 35 and 45A, and most breast pump funnels measure over 100A.


We provide reusable, sterilisable cushions for use within your clinic or practice, and discount codes for patients ordering on your recommendation. Please contact us at hello@milkdroppumps.com. We’d love to hear from you.



Of course! If you would like us to provide a demonstration or education session, please contact us at hello@milkdroppumps.com. In the meantime, please see our instructions here.


For general information, see instructions and FAQs

For updates, see our instagram @milkdrop_pumps


For any other questions, please contact us at hello@milkdroppumps.com.

We’d love to hear from you.