Instructions & Troubleshooting

Welcome! In this series of short videos we explain how to use a Milkdrop.  

 Scroll down for our customer support contact details and FAQs. 




Contact Us

If you have any questions or need any help, please contact us:

  • Orders, returns and customer care:
  • General enquiries:

We will reply within 24 hours. 



How do I keep it clean?

Wash before use in warm soapy water, rinse in drinking-quality water and air dry on a clean unused towel. You can also pop it in the dishwasher, sanitise in steam or boiling water. You can follow more detailed instructions from the FDA website on how to clean breast pumps. If you are using the cushion in a clinical setting, you can sterilise as part of your hospital or clinical systems. See here for more details.

How do I store it?

Keep it in a cool, dry location, away from sunlight. We’ve included a food-grade stainless steel tin and silicone lid for you to store it between pumps and washing.


I'm having trouble attaching the cushion

First, check your pump type is compatible with Milkdrop. Second, remove any existing inserts out of the pump head beforehand. Third, stretch the cushion onto your pump by holding the pump firmly in one hand, hooking the cushion over the head, and working your way around. You can stretch the cushion quite far without damaging it. Check out this instruction video. If you’re still having trouble, please contact us at

I don't think it fits my nipple properly

Every woman is different. You may notice that the hole in the cushion is far smaller than most pump heads. This is to protect your areola from being sucked into the pump shaft.

The cushion should feel snug against your nipple, and might even press against the sides slightly, which is ok (as long as it’s not painful).

If your nipple doesn’t fit at all, or if you’re having pain, please contact us as soon as you can at

We may be able to help with different sizing.

I don't feel anything when I start pumping

Because the cushion acts as a shield against the suck of the pump, you won’t feel the tugging and pulling you normally feel from the pump quite so intensely.

Give yourself some time and try to relax. You may be surprised how much milk you do collect. If you’re still struggling to get a letdown at all, or finding that you’re collecting far less milk, then read through the next question, and contact us at

We may be able to help, and if not, we will arrange a refund through our 30-day risk-free trial policy.

I think I'm collecting less milk

Check that the cushion is fitted on the funnel nice and snugly, with no gaps. Try increasing the suction two or three notches - don’t do this if it hurts. Take a deep breath and try to relax.

Some women tell us that they don’t feel like they’re collecting milk at all, because there isn’t the harsh tugging sensation, only to find after a few minutes to their surprise that there’s plenty of milk in the bottle. You don’t need to be in discomfort to collect milk.

Take the cushion off just to get letdown, and then place it back for the rest of the pumping session.

If you’re double pumping using a bra, try pumping just on one breast, and massage your breast while you pump.

If these aren’t working for you, please don’t hesitate to contact us at

We may be able to help, and if not, we will arrange a refund through our 30-day risk-free trial policy.

Milk is collecting back behind the cushion

You may see some milk pooling in behind the cushion.

This is ok, and part of the design. When you are finished, just tip the pump head slightly to drain the milk from the cushion before you peel it off.

The cushion is made from 100% medical-grade silicone, is BPA and plastic-free and no lubricants or additives are used in manufacture, so any milk that comes in contact with the cushion is appropriate for your baby to drink.

If it's causing your cushion to lose suction or doesn't feel right, please contact us at

More questions? See our full FAQs