- Orders, returns and customer care: email@example.com
- General enquiries: firstname.lastname@example.org
- Press enquiries: email@example.com
Text: 0474 124 828
Customer support hours are Monday - Friday, 8am - 6pm AEST
How do I keep it clean?
Wash before use in warm soapy water, rinse in drinking-quality water and air dry on a clean unused towel. You can also pop it in the dishwasher, sanitise in steam or boiling water. You can follow more detailed instructions from the FDA website on how to clean breast pumps. If you are using the cushion in a clinical setting, you can sterilise as part of your hospital or clinical systems. See here for more details.
How do I store it?
Keep it in a cool, dry location, away from sunlight. We’ve included a food-grade stainless steel tin and silicone lid for you to store it between pumps and washing.
I’m having trouble attaching the cushion. What should I do?
First, check your pump type is compatible with Milkdrop - Medela, Spectra, Philips Avent and Elvie. Second, remove any existing inserts out of the pump head beforehand. This is usually only an issue with Philips Avent. Third, stretch the cushion onto your pump by holding the pump firmly in one hand, hooking the cushion over the head, and working your way around. You can stretch the cushion quite far without damaging it. Check out this instruction video. If you’re using an Elvie, the cushion doesn’t fit around the whole pump head, simply place it inside the pump head lining it up with the nipple hole, and place the whole thing on your breast. If you’re still having trouble, please contact us at firstname.lastname@example.org.
What if my nipple doesn’t fit into the hole?
Every woman is different. You may notice that the hole in the cushion is far smaller than most pump heads. This is to protect your areola from being sucked into the pump shaft. The cushion should feel snug against your nipple, and might even press against the sides slightly, which is ok (as long as it’s not painful). If your nipple doesn’t fit at all, or if you’re having pain, please contact us as soon as you can at email@example.com. We may be able to help, and if not, we will arrange a refund through our 30-day risk-free trial policy. We will have a cushion which has a wider nipple hole available in June.
What if I don’t feel anything when I turn the pump on?
Because the cushion acts as a shield against the suck of the pump, you won’t feel the tugging and pulling you normally feel from the pump quite so intensely. Give yourself some time and try to relax. You may be surprised how much milk you do collect. If you’re still struggling to get a letdown at all, or finding that you’re collecting far less milk, then read through the next question, and contact us at firstname.lastname@example.org. We may be able to help, and if not, we will arrange a refund through our 30-day risk-free trial policy. We will have a cushion which has far less bulk and a wider nipple hole available in June.
I’m having trouble getting a letdown. Am I doing this right?
Every woman is different. If you’re having trouble with letdown, here are some things to try:
- Check that the cushion is fitted on the funnel nice and snugly, with no gaps.
- Try increasing the suction two or three notches - don’t do this if it hurts.
- Take a deep breath and try to relax. Some women tell us that they don’t feel like they’re collecting milk at all, because there isn’t the harsh tugging sensation, only to find after a few minutes to their surprise that there’s plenty of milk in the bottle. You don’t need to be in discomfort to collect milk.
- Take the cushion off just to get letdown, and then place it back for the rest of the pumping session.
- If you’re double pumping using a bra, try pumping just on one breast, and massage your breast while you pump.
Milk is getting sucked back into the cushion itself. Is this ok?
Yes. You may see some milk pooling in behind the cushion. This is ok, and part of the design. When you are finished, just tip the pump head slightly to drain the milk from the cushion before you peel it off. The cushion is made from 100% medical-grade silicone, is BPA and plastic-free and no lubricants or additives are used in manufacture, so any milk that comes in contact with the cushion is appropriate for your baby to drink.
Can I return the cushion if it doesn't work for me?
Yes, of course! We have a 30-day risk-free trial period. If you are having trouble with the cushion for any reason, please contact us at email@example.com. We would like to understand more and may have some tips that will help, but we will also arrange a return and refund, hassle-free.
More questions? See our full FAQs.