Troubleshooting

We want your Milkdrop pump to give you your comfiest pump yet, but sometimes something new can take a little bit of getting used to. Here’s a couple of questions we sometimes get when mums first start using their Milkdrop, and what you can do to make sure you’re getting the most (milk) out of your cushion.

Troubleshooting FAQ

You might have a cushion that isn't quite the right design for your breast. We offer 30 day free returns on your first order once you’ve confirmed your nipple size, and we do have a slightly less flexible cushion that might suit you better. Reach out to our team at support@milkdroppumps.com and we’ll see how we can get you pumping comfy.

We know first-hand how valuable those extra few drops can be! Here’s a couple of tips for increasing your milk flow with your Milkdrop cushion:

First, let's double check that you have the right size cushion for your nipple. Watch a quick video on how to measure your nipple. Make sure to measure before you pump (so your nipple isn't already swollen) and measure just your nipple (not your areola). 

Warm your Milkdrop cushions. Pop them in a mug of warm (not hot) water, test them against your skin, then put them on your pump. 

Try "hands-on" pumping. Gently (very gently) press your breast as you pump, about 2 inches away from your areola all the way around your breast. Since your milk ducts aren’t evenly spaced around your breast, you might find a few magical spots to massage that give you more milk flow. 

Start pumping without your cushion on (it may just be too thick to stimulate your letdown), then place it on after milk starts to flow. While it’s not a perfect solution, ¾ of a comfy pump is better than none!

If you pump for a session and your breast still feels full, or you get less than you normally do, please remove the cushion. Pump as you normally would to remove your milk, and contact us for more help. 

You might have the wrong size cushion for your flange, or your pump may not be compatible. Check out the list of pumps our cushions work with here.

It may be that you have a cushion that isn't quite the right size. Let’s start by measuring your nipple - watch a quick video here. Make sure to measure before you pump (so your nipple isn't already swollen) and measure just your nipple (not your areola).

Stop using your Milkdrop cushion for now. It could be that you have ordered a cushion that isn’t quite the right size. Let’s start by measuring your nipple - watch a quick video here. Make sure to measure before you pump (so your nipple isn't already swollen) and measure just your nipple (not your areola). If you’re feeling pain, please reach out to our team on support@milkdroppumps.com and work out how we can get you pumping comfy again.

Got another question we’ve not covered here? Read our FAQs or reach out to the team on support@milkdroppumps.com, we’re always here to help!

Didn't answer your question? See our full FAQs